CBT Hub

Privacy Policy

Effective Date: October 10, 2025
Website: https://cbthub.com.ng/

CBT Hub (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our online examination platform (“the Platform”).

  1. Information We Collect

    We collect information from users to deliver and improve our services. The information we collect includes:
    1. Personal Information
      Information you provide directly, such as:
      • Name
      • Email address
      • Phone number
      • Institution or organization name
      • Exam-related data (e.g., questions, answers, scores, user IDs)
    2. Automatically Collected Information
      When you use CBT Hub, we may automatically collect:
      • IP address
      • Browser type and device information
      • Usage data, including login times and activity logs
      • Technical information about your device and connection
    3. Uploaded or Submitted Data
      Any data, questions, images, exam content, or files you upload or submit to the Platform (“User Content”) are also collected and stored.

  2. How We Use the Information

    We use collected information to:
    • Provide, maintain, and improve our platform and services
    • Facilitate exams, tests, and assessments
    • Verify user identity and manage accounts
    • Communicate with users (e.g., updates, technical notices, support)
    • Conduct analytics, research, and performance monitoring
    • Develop new features or enhance existing functionality
    • Comply with applicable legal obligations
    We may also use aggregated or anonymized data for analysis, research, and service improvement.

  3. Data Ownership and Usage Rights

    • All content and data uploaded by users remain the property of the user.
    • However, by submitting or uploading any data or material to CBT Hub, you grant us a perpetual, royalty-free, worldwide license to use, analyze, reproduce, or process that data for any operational, analytical, research, or promotional purpose, without additional permission or notification.
    • CBT Hub may retain backups and copies of user data for audit, research, or service continuity purposes.

  4. Data Sharing and Disclosure

    We do not sell personal information. However, we may share data in the following limited cases:
    • With trusted service providers or partners assisting in hosting, analytics, or technical support (bound by confidentiality agreements)
    • When required by law, regulation, or government request
    • To protect the rights, property, or safety of CBT Hub, our users, or the public
    • In case of merger, acquisition, or restructuring, where user data may be transferred under similar privacy obligations

  5. Data Security

    We use appropriate technical and organizational measures to protect user information from unauthorized access, loss, or misuse.

    While we strive to maintain the highest security standards, no online platform is entirely risk-free, and CBT Hub accepts no liability for any data loss or unauthorized access that occurs beyond our reasonable control.

  6. Data Retention

    User information and exam data may be retained for as long as necessary to:
    • Fulfill the purpose for which it was collected
    • Comply with legal or regulatory obligations
    • Maintain audit and backup integrity
    You may request deletion of your account or data by contacting us (see Section 10).

  7. Cookies and Tracking

    CBT Hub uses cookies and similar technologies to:
    • Maintain session security
    • Improve user experience
    • Analyze platform performance
    You can disable cookies in your browser settings, but doing so may affect some platform functionality.

  8. User Responsibilities

    Users are responsible for:
    • Keeping their login credentials secure
    • Ensuring that any data uploaded does not violate laws, copyrights, or third-party rights
    • Understanding that any data submitted may be stored or used by CBT Hub for system improvement or research purposes

  9. Children’s Privacy

    CBT Hub’s services are intended for users above the age of 16 or as permitted by local regulations.
    We do not knowingly collect personal information from minors without institutional or parental consent.

  10. Your Rights

    You have the right to:
    • Request access to the data we hold about you
    • Request correction or deletion of your personal data (where legally possible)
    • Withdraw consent for certain uses of your data
    To exercise any of these rights, contact us at: support@cbthub.com.ng

  11. Changes to This Policy

    CBT Hub may update this Privacy Policy periodically. Updates will be reflected by a new “Effective Date.” Continued use of the Platform after any changes indicates your acceptance of the revised policy.

    12. Contact Us

    If you have questions, complaints, or concerns about this Privacy Policy, contact: support@cbthub.com.ng